How to Find Reliable Commercial Cleaning

By: Hayden Bodiford
February 28, 2023

As a business owner, you understand the importance of quality cleaning. Maintaining a clean building boosts morale and keeps your offices sanitized and safe for your employees and customers. However, running a business is time-consuming work. Therefore, if you are cleaning yourself, you could be cutting yourself off from essential business aspects.

Don’t fret just yet — there is a solution. If you are looking for a bit of relief from cleaning your building, consider hiring a commercial cleaning company. The right commercial cleaning company can save your business time and money. Once you enlist the right company, you’ll wonder why you didn’t do it sooner.

If you’re searching for a commercial cleaning company, you’re in the right place. This post will show you how to find a reliable commercial cleaning company. Want to work with one of the best companies around? Contact 360clean to learn more about our services!

Request Your Free Proposal

Selecting the Right Commercial Cleaning Company

The first steps are often the most difficult when selecting the right commercial cleaning company for your business. If you’re just getting started, you’re probably aware of the many companies offering their services. However, the sheer number of companies can make things feel daunting. So how do you know you’re choosing the right one?

If you’re making your shortlist, the internet is one of the best places to start. First, check out the official webpage of any company you are interested in, and follow that by reading reviews on a dedicated review site such as Google or Yelp. This approach will give you insight into the business’s operations and general philosophy.

Finding the right one for your business can be challenging with so many companies to choose from. Fortunately, the following tips should be more than enough to help you out. Here are a few things to keep in mind as you search.

#1 Consider Their Experience

Experience is one of the most crucial factors you will need to consider. When evaluating a company’s experience, ask yourself the following questions:

  • How long has it been operating?
  • Does it have long-term employees?
  • What is its overall retention rate?
  • How does its experience inform its approach to cleaning?

Additionally, it would be best to ensure the company’s information is accurate. For example, has it been open as long as it says it has or is it conflating its numbers with past experience as a different organization?

To better understand whether a company is being straightforward, check its social media pages and see what people are saying. For example, satisfied and dissatisfied clients often post messages indicating whether the company provided good service. This information is precious to your search and can save you time and money.

In addition to checking the company’s social media, you can also ask it directly. After all, your time and money are on the line, so you have every right to ask probing questions.

Ask the company’s employees about the services they offer. As they respond, listen carefully and evaluate critically. Then, come prepared with some tough questions that will allow you to gain insight into how this company will approach working with your business.

#2 Do They Train Their Employees?

Cleaning can appear simple at first, but there are a few things to remember about professional cleaning and sanitization.

While the style of cleaning your parents taught you might serve you well in more minor instances, cleaning and disinfecting a large building requires the use of specialized chemicals and equipment. Using these items requires specific training that goes above and beyond regular cleaning.

Some commercial cleaning companies, such as 360clean, will send their own trained employees to job sites. These employees will understand how to use industrial vacuums, hospital-grade disinfectants, and more. Even better, they will have received thorough training regarding cleaning all the problematic areas of a commercial site.

Having immediate access to trained cleaners will save you time and money in the long run. It will also help solidify your company’s reputation with clients and employees. After all, a clean work area promotes positive morale and cultivates an environment where everyone can be their best self.

#3 What Do the Customers Say?

There is no better way to evaluate a company’s reputation than by checking in with its current clientele. Similar to assessing the experience, paying attention to what a company’s existing customers say about it will indicate whether working with that company will be a good move for your business.

When evaluating customer satisfaction, you must consider more than just the overall experience. This process is much more involved than a general evaluation. First, you must consider how current customers feel about all aspects of the business. Find answers to the following questions:

  • How do current customers feel about the contracting process?
  • Does the company meet deadlines on time?
  • What is its supervision process?
  • What areas can the company improve?

When evaluating customer approval, it is crucial to understand why the customer feels the way they do. What went right or wrong in their interaction with the company that caused them to feel this way? Remember to evaluate the positive alongside the negative carefully, and always consider everything in context with your business needs.

#4 Does the Company Understand Its Responsibilities?

When you contract with a commercial cleaning company, the company must understand its obligations to you as a client. After all, you are putting your trust in it as a fundamental business component. If its employees approach their tasks with disinterest or apathy, it could negatively impact your brand.

While reviewing customer feedback is a great way to determine whether a commercial cleaning company understands its responsibilities to its clients, you should also ask the company directly after you have given the job details. This approach will allow you to evaluate its response against online reviews to find the truth.

#5 What Types of Cleaning Products Do They Use?

You don’t want to use regular household products for commercial cleaning. After all, if the company you hire brings everyday items from the grocery store, why not just have one of your employees do the cleaning?

Pay attention to what kinds of products are used by the company you are considering. You’ll definitely want advanced cleaning products alongside specialized machinery for commercial cleaning jobs.

For example, some companies will use hospital-grade disinfectants to sanitize specific areas. This approach is great because it kills viruses and bacteria on contact, and many disinfectants are eco-friendly.

In addition to being more effective, the right equipment will augment the cleaners’ performance. By using specialized equipment, they can cover more ground in less time, which means your facility will be cleaned more quickly and efficiently.

#6 What Is Their  Response Time?

Communication is an essential factor to consider, especially in cases of an emergency.

For example, if you have a sudden problem that needs to be resolved as soon as possible, you want your contractor to respond swiftly. However, if communication is shoddy and you can’t get ahold of your cleaning company, this reflects poorly on you and your business.

Unfortunately, communication is where a lot of commercial cleaning companies struggle. The reasons for this can vary, but it is often because they have their hands full with other clients.

So before you sign any contract with a cleaning company, ensure it has a robust customer service department capable of prioritizing your needs.

#7 Make Sure They Adhere to Their Agreements

Signing your contract with a commercial cleaning company will outline all expectations between both parties. However, before signing the contract, ensure the company is willing to live up to its end of the agreement. For example, this agreement means if it agrees to empty the trash bins twice weekly, it needs to follow through.

Additionally, ensure the agreement contains fail-safes in the event of any anomalies.

Returning to the trash bin example, what if the cleaners have emptied the trash bins twice a week but find them overflowing on the final day of the week? Again, if no provision covers this in the contract, you must rely on the cleaners to make the right decision.

This will not be an issue if your contracting company has provided adequate training. However, it is always best to ask straightforwardly rather than assuming. If you can, make sure to get everything in writing. This will enable you to revert to the contract when needed.

#8 Professionalism Is Contagious

A cleaning company must have standards for its appearance as well as the appearance of its employees. This is especially true if you have cleaners entering your building during business hours, where they could potentially interact with your customers.

Even though the cleaners do not technically work for your company, their appearance still impacts your brand and can affect customer perception.

When evaluating a cleaning company, make sure it requires its cleaners to wear professional attire and maintain a professional look. Additionally, the cleaners should arrive with clean vehicles and equipment. The last thing you want in your parking lot is an eyesore of a van taking up space.

Finally, ensure the cleaners sent by the company can behave professionally and courteously. Even if they do not interact with your customers, they will likely interact with your employees at some point. When these interactions occur, you want to make sure that the cleaners treat your employees with dignity and respect so you can maintain positive morale around the office.

Want a Company That Checks all the Boxes?

If you’re looking for a company that checks all the boxes listed above and more, reach out to 360clean today.

Our cleaners are trained to use our specialized cleaning equipment, personal protective equipment, and chemicals. Our chemicals are hospital-grade and eco-friendly, and all our equipment is designed to get the job done efficiently and expediently.

Beyond our equipment, our customer service is second to none. When you contract with us, you will have peace of mind in knowing that our team will be deliberate and responsive to your concerns.

We pride ourselves in our exemplary customer service and will do everything possible to ensure the job is done following your expectations. Reach out to us today for a consultation.

Request Your Free Proposal

Hayden Bodiford

Social Media and PR Manager for 360clean. Based in Charleston, SC

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